Service Levels
Existing and new clients require confidence that they have absolute control of how their business is to be managed. Cavell builds this confidence through a comprehensive Service Level Agreement (SLA) and the provision of a senior account executive who provides the single point of contact for a client and ensures all aspects of the SLA are adhered to.
Whilst each SLA is negotiated individually the following is a guide to the principles normally included:-
- Provide clients with an unrivalled standard of service
- Maintain effective administration of each client's contract
- Exhibit utmost care when handling a client's affairs
- Eliminate potential conflict of interest between clients
- Be flexible in meeting the particular needs of a client
- Maintain and support our IT systems, ensuring they meet our ever changing business needs and the individual requirements of our clients, e.g. management information
- Manage a client's funds in a prudent and responsible manner
- Treat as confidential, every aspect of a client's business
- Respond to clients within a mutually acceptable period of time. All written communication requiring a response to be acknowledged by return.
Randall & Quilter reports a 50% rise in Group operating profit for the six months ended 30 June 2008, the acquisition of...
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